PackOps Privacy Notice

Version: 1.0
Effective Date: November 5, 2026
Website: https://packops.ca
Responsible Organization: Parkway Production Inc.

Introduction

Parkway Production Inc. (“Parkway,” “we,” “us,” or “our”) owns and operates PackOps and the website packops.ca.

We are committed to maintaining the privacy, confidentiality, accuracy, and security of personal information entrusted to us.

This Privacy Notice explains how we collect, use, disclose, safeguard, retain, and dispose of personal information obtained through our website and associated communications.

Our handling of personal information is subject to applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Where consent is required, we seek it in a manner appropriate to the information collected and the purpose for which it will be used.

1. Information We Collect

We limit the collection of personal information to what is reasonably necessary for identified business and operational purposes.

1.1 Contact Inquiries

When you submit an inquiry through PackOps.ca, we may collect:

First and last name.
Email address.
Selected inquiry category.
Information voluntarily provided in your message.
Privacy acknowledgment information.
Technical information reasonably necessary to process and protect the submission.

We ask visitors not to include sensitive personal information, payment-card details, passwords, or confidential business information in general contact messages.

1.2 Founding Groomers Program

When registration becomes available, grooming businesses applying to the Founding Groomers Program may be asked to provide:

Business name and contact person.
Business email address and telephone number.
Business website address.
City, province, and service area.
Business operation type, including stationary salon, mobile grooming, or both.
Information relevant to business eligibility and verification.
Interest in participating in testing and providing feedback.
Preferred future subscription plan.
Acknowledgment of applicable program terms and privacy information.

Applications may be reviewed by authorized Parkway personnel to verify eligibility, assess completeness, and identify potentially duplicate or suspicious submissions.

Submitting an application will not automatically guarantee approval, software access, or participation in testing.

The Founding Groomers Program and associated registration processes will be governed by their applicable program terms when launched.

1.3 Website Technical Information

Our website and hosting services may process technical information associated with website access and security, including:

Internet Protocol (IP) addresses.
Browser and device information.
Operating system information.
Website request dates and times.
Pages or resources requested.
Technical errors and security-related events.

The specific information collected and retained depends on the services and security controls enabled on our website.

We use such information only for legitimate purposes, including website operation, troubleshooting, security, and service improvement.

2. How We Use Personal Information

Parkway Production Inc. may use personal information for the following purposes:

Responding to inquiries, questions, and communication requests.
Administering website contact services.
Evaluating and verifying Founding Groomers applications when registration becomes available.
Communicating application decisions, eligibility information, and testing invitations.
Maintaining the integrity, availability, and security of our website.
Detecting, investigating, and preventing suspicious or unauthorized activity.
Improving website functionality and visitor experience.
Maintaining relevant operational, verification, and acknowledgment records.
Meeting applicable legal and regulatory obligations.

We do not treat a general contact inquiry or Founding Groomers application as automatic consent to receive unrelated promotional communications.

If we wish to use personal information for a materially different purpose, we will provide appropriate notice and obtain additional consent where required.

3. How We Share and Disclose Information

Parkway Production Inc. does not sell, rent, or trade personal information collected through PackOps.ca.

We may disclose or make information available to service providers where reasonably necessary to operate, maintain, secure, and support our website and related communications.

3.1 Website Hosting and Processing

PackOps.ca is hosted through Web Hosting Canada (WHC).

Website content and contact-form submissions are managed using WordPress and installed software, including Fluent Forms.

WordPress and Fluent Forms are software components; their use does not necessarily mean that submitted information is transmitted to their respective developers.

Other service providers may assist with:

Website hosting and infrastructure.
Email delivery and communication services.
Website and application security.
Backup and recovery services.
Technical maintenance and operational support.
Analytics or other services, where separately enabled.

We limit the information made available to service providers to what is reasonably necessary for the services they perform.

Parkway Production Inc. maintains responsibility for personal information under its control, including information processed by service providers on its behalf.

3.2 Processing Locations

Depending on the services used, personal information may be stored or processed outside the individual’s province or country of residence.

Where applicable, we assess service-provider arrangements and take reasonable measures to protect personal information in accordance with applicable legal requirements.

Information processed in another jurisdiction may be subject to that jurisdiction’s lawful access requirements.

3.3 Legal Obligations

We may disclose personal information where required or permitted by applicable law, including in response to valid legal processes or requests from authorized public authorities.

3.4 Business Transactions

If Parkway Production Inc. undergoes a merger, acquisition, restructuring, or transfer of business assets, personal information may be disclosed or transferred as permitted by applicable law and subject to appropriate confidentiality and privacy safeguards.

We will provide additional notice or seek consent where legally required.

4. Data Security

Parkway Production Inc. recognizes the importance of protecting personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

We use safeguards appropriate to the nature and sensitivity of the information collected and the risks associated with its processing.

Depending on the service and configuration, these safeguards may include:

HTTPS-encrypted website connections.
Controlled administrative access.
Hosting and website security services.
Software maintenance and security updates.
Backup and recovery arrangements.
Restricted access to submitted information.
Administrative review of security-related events.

Security controls are reviewed and adjusted as our website and services develop.

Although we take reasonable measures to protect information, no method of internet transmission, electronic storage, or information processing can guarantee absolute security.

Visitors should avoid submitting passwords, payment-card information, or unnecessarily sensitive personal information through general inquiry forms.

5. Data Retention and Disposal

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, subject to applicable legal, regulatory, security, and operational requirements.

Different retention and disposal requirements may apply to:

General contact inquiries and correspondence.
Privacy-related requests and responses.
Founding Groomers applications and eligibility records.
Program-term and privacy acknowledgments.
Website security and technical logs.
Backup and recovery records.

Parkway Production Inc. maintains or establishes retention and disposal procedures appropriate to the information collected and its intended purpose.

Specific retention periods will be documented and approved as part of the company’s data governance procedures.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable obligations and technical backup-retention limitations.

6. Your Privacy Rights

Subject to applicable privacy legislation, individuals may request:

Access to personal information held about them.
Correction of inaccurate or incomplete personal information.
Information about how their personal information has been used or disclosed.
Withdrawal of consent where applicable.
Deletion of personal information where legally appropriate.
Information concerning our privacy practices and complaint procedures.

Withdrawal of consent may affect our ability to provide certain services or respond to requests where the information is reasonably necessary for those purposes.

Some information may need to be retained to meet applicable legal obligations, investigate security incidents, or preserve necessary business records.

6.1 Identity Verification

To protect personal information, we may request reasonable identity verification before responding to requests that involve access, correction, or disclosure of personal information.

We will avoid requesting more verification information than reasonably necessary.

6.2 Privacy Requests and Complaints

Individuals may contact our designated privacy mailbox to submit requests, ask questions, or raise concerns regarding our handling of personal information.

Requests and complaints will be reviewed and addressed in accordance with applicable legal requirements.

Individuals may also contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator where appropriate.

7. Marketing Communications

Submitting a contact inquiry or applying to the Founding Groomers Program does not automatically subscribe an individual to unrelated marketing communications.

Where promotional communications are offered, marketing consent will be requested separately from mandatory privacy acknowledgments or program-term acceptance.

Marketing communications will be administered in accordance with applicable Canadian Anti-Spam Legislation (CASL) requirements, including, where applicable:

Obtaining appropriate consent.
Identifying the sender.
Providing required contact information.
Offering a functional unsubscribe mechanism.
Honouring unsubscribe requests within applicable legal time limits.

Operational messages reasonably necessary to respond to inquiries, process applications, or administer requested services will be distinguished from optional promotional communications.

8. Cookies and External Services

8.1 Cookies and Similar Technologies

PackOps.ca may use cookies or similar technologies necessary for website functionality, security, administration, and user experience.

Depending on enabled services, cookies may support:

Website operation.
Administrator authentication and session management.
Security and abuse prevention.
User interface preferences.
Other specifically disclosed website functions.

Additional analytics, advertising, or promotional tracking technologies will be reviewed and disclosed as appropriate before implementation.

Visitors can manage certain cookies through their browser settings. Disabling necessary cookies may affect website functionality.

8.2 Third-Party Websites

Our website may contain links to websites operated by third parties, including:

Parkway Production Inc.: https://parkwayproduction.com
Official PackOps Instagram: https://www.instagram.com/packops.ca/

These websites operate under their own privacy notices, policies, and practices.

Parkway Production Inc. does not control the privacy practices of independently operated third-party websites. Visitors are encouraged to review the applicable privacy information before providing personal information to those services.

9. Age Restrictions

PackOps.ca and the Founding Groomers Program are intended for businesses and individuals aged 18 or older who are authorized to act on behalf of a grooming business.

We do not knowingly solicit or collect personal information from children.

If we become aware that personal information has been collected from a child in circumstances inconsistent with applicable law or this Notice, we will take appropriate steps to address the collection and dispose of the information where required.

10. Changes to This Privacy Notice

Parkway Production Inc. may update this Privacy Notice to reflect changes in:

Website operations and functionality.
Products and services.
Information-handling practices.
Security or technical arrangements.
Service-provider relationships.
Applicable legal or regulatory requirements.

When changes are made, the updated version will be published on PackOps.ca with a revised effective date and version number.

Where material changes require additional notice or consent under applicable law, we will take appropriate steps before applying the revised practices.

11. Privacy Inquiries and Contact Information

For questions, concerns, privacy complaints, requests for access or correction, or other personal-information inquiries, please contact:

Responsible Organization: Parkway Production Inc.
Product: PackOps
Privacy Email: privacy@packops.ca
Product Website: https://packops.ca
Corporate Website: https://parkwayproduction.com

Privacy-related inquiries may also be submitted using the designated Privacy & Personal Information Request option in the PackOps contact form once that service is operational.

We are committed to reviewing privacy-related requests and responding in accordance with applicable legal requirements.

PackOps is a product of Parkway Production Inc.